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Game Entertainment, Customer Service Collaborator (22-GSMY-1174)

CollaboratorBusiness SupportCustomer Service22-GSMY-1174
locationKuala Lumpur
Xem mô tả bằng

Mô tả công việc

  • Responsible for customer service of mobile game product, maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries and resolving customer complaints.
  • Knowing our products inside out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating with customers through various channels.
  • Providing feedback on the efficiency of the customer service process.
  • Help in game bug testing.

Yêu cầu

  • Have working experience in Gaming Industry (mobile game) or customer service related field.
  • Passion in gaming.
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are angry, stressed or upset.
  • Good in English and Chinese (Malay is a plus).