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Technical Support Collaborator, ZaloPay

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Mô tả công việc

  • Monitor and troubleshoot 24/7 ZaloPay Production issues by using monitoring tools developed by support teams.
  • Provide tech solutions on operation tasks: diagnose and provide prompt action on infrastructure issues, operate and maintain bank connections, set up permission for internal tools and software.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Operate in non-production environment to make sure system stable.

Yêu cầu

  • At least 1 years of experiences in relevant position.
  • Basic knowledge of Network and Linux Operation System.
  • Have in-depth knowledge of standard monitoring system.
  • Hands-on experience in managing common monitoring tools: Grafana, Prometheus.
  • Familiar with common tools like Gitlab, Jira, Confluence, SonarQube.