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 Hỗ trợ giải đáp thắc mắc của Khách hàng/ Đối tác về thông tin tài khoản, thanh toán trực tuyến trên ví điện tử/cổng thanh toán Zalopay.  Kiểm tra và giải quyết khiếu nại liên quan đến giao dịch thanh toán trực tuyến qua thẻ ngân hàng, ví điện tử cho Khách hàng/Đối tác.  Báo cáo đánh giá về chất lượng dịch vụ, các sự cố phát sinh trong ngày.  Thời gian làm việc: Ca 1(8h-17h), Ca 2(13h - 22h), Ca 3(22h - 8h); làm xoay ca 5 ca/tuần; có trực Lễ Tết.  Kênh hỗ trợ khách hàng: qua điện thoại, văn bản   Thích giao tiếp, luôn mong muốn hỗ trợ, giải quyết được triệt để vấn đề và giúp khách hàng cảm nhận được dịch vụ hỗ trợ tuyệt vời, luôn vì khách hàng.  Có ít nhất 01 năm kinh nghiệm chăm sóc, tư vấn, thuyết phục khách hàng.  Trách nhiệm, hoàn thành công việc, chịu được áp lực về số lượng yêu cầu hỗ trợ.  Trung thực, cẩn thận, chủ động, chịu khó học hỏi, không ngại cập nhật kiến thức mới liên tục, nhận định vấn đề qua điện thoại, văn bản tốt.  Giọng nói hay, rõ ràng.  Sẵn sàng làm việc theo ca, trực Lễ Tết.  Thao tác máy tính thành thạo, văn phong hỗ trợ khách hàng tốt.  Anh Văn giao tiếp/văn bản tốt là một lợi thế. 

Customer Service Collaborator, Zalopay

 Kiểm tra chứng từ thanh toán theo đúng qui trình, chính sách và qui định của công ty. Quản lý và theo dõi chặt chẽ các khoản phải trả của công ty, đảm bảo tính chính xác và tuân thủ các quy định kế toán. Nhập liệu chứng từ, đối chiếu số liệu, lập báo cáo công nợ định kỳ và thực hiện các nghiệp vụ thanh toán. Tư vấn và giải đáp các thắc mắc của các bộ phận liên quan về quy trình và chính sách công ty. Tham gia thực hiện các công việc/ dự án theo yêu cầu của cấp trên.   Ứng viên có ít nhất 6 tháng kinh nghiệm thực tế trong lĩnh vực kế toán công nợ Sử dụng thành thạo tin học văn phòng đặc biệt là excel. Có khả năng làm việc nhóm và tinh thần hỗ trợ đồng nghiệp. Trung thực, cẩn thận, nhanh nhẹn. Chịu được áp lực công việc. Thái độ hòa nhã, linh hoạt xử lý khi giao tiếp với khách hàng. 

Accounting Collaborator (Accounts Payable)

  ABOUT MPS &nbsp;    MPS is a game studio within VNG Corporation specializing in developing &amp; publishing mobile games to global markets. We have developed  highly  successful  3D shooting games such as, Dead Target, Zombie Hunter, Sniper Zombie, etc. with hundreds of million users.  &nbsp;   Check it out on   App Store   &nbsp;   WHAT  YOU WILL  LOVE IN MPS?  &nbsp;      Environment that offers  quick learning  and  fast growth &nbsp;  Exclusive opportunities to grow as an expert in  global mobile game business &nbsp;  Environment empowering you to  make business impacts  by owning and executing your own ideas &nbsp;  Huge chances to enhance  data analytical skills  besides Ad Monetization techniques &nbsp;  Dream  Team &nbsp;   Attractive salary,  perks  and other company's  benefits &nbsp;     We're  looking for a  mobile game ad monetization  enthusiast to join us in proudly bringing Vietnamese games to the world.  &nbsp;   OBJECTIVES OF THE JOB &nbsp;    Develop and implement ad monetization strategies to maximize revenue  without negatively affecting player retention and user experience.  &nbsp;   JOB SCOPE &nbsp;    Develop and execute ad monetization strategies tailored to mobile games, aligning with the studio's business and revenue goals &nbsp;   Manage and  optimize   ad demand sources  (Google  AdMob ,  Meta,  Unity Ads,  ironSource , &nbsp;   Mintegral ,  Applovin ,... ),  to ensure  optimal  fill rates,  eCPM , ARPDAU, and positive user experience.  &nbsp;   Analyze ad performance data and  provide  actionable insights to stakeholders for continuous optimization  &nbsp;   Drive new growth initiatives by conducting A/B tests and other experiments to  identify  new ad placements, formats, or configurations that boost monetization  &nbsp;  Collaborate closely with cross-functional teams, build strong relationships with external ad partners to drive ongoing improvements and adopt industry trends &amp; updates &nbsp;   Be open for growth in new  expertise : User Acquisition  &nbsp;    &nbsp;     Must-have: &nbsp;    Experience in ad monetization or related  areas  within  gaming, app, or website   monetization.  &nbsp;  Strong interest in mobile games&nbsp; &nbsp;   Self-motivated and adaptable with a growth   mindset  &nbsp;  Strong data analysis and problem-solving skills &nbsp;  Strong logical thinking and critical thinking &nbsp;   Strong communication  and negotiation skills  &nbsp;  Fluent in English &nbsp;  Can-do attitude &nbsp;     Big plus: &nbsp;    Experience i n mobile gaming monetization  or   game design is  a big plus  &nbsp;   Tech-savvy with the ability to  quickly and confidently grasp complex technical knowledge  &nbsp;   Proficiency  with data analytics tools (such as Excel, Tableau, SQL, etc.)  &nbsp;   

MOBILE GAME AD MONETIZATION EXECUTIVE - VNGGAMES

  TITLE:    FAST-TRACK   PERFORMANCE MARKETING EXECUTIVE  (User Acquisition)  &nbsp;   ABOUT MPS &nbsp;    MPS is a game studio within VNG Corporation specializing in developing &amp; publishing mobile games to global markets. We have developed  highly  successful  3D shooting games such as,  Dead Target ,  Zombie Hunter , Sniper Zombie ,  etc. with hundreds of million users.  &nbsp;   Check it out on   App  Store   &nbsp;   WHAT  YOU WILL  LOVE IN MPS ?  &nbsp;      Environment that offers  quick learning  and  fast growth &nbsp;   Exclusive opportunit ies   to grow as an expert in    g lobal mobile game business  &nbsp;   Environment  empowering you to  make business impacts  by owning and executing your own ideas &nbsp;   Huge  chance s   to enhance  data analytical skills  besides UA techniques &nbsp;  Dream   Team  &nbsp;   Attractive salary,  perks  and other company's  benefits &nbsp;     We're  looking for a mobile marketing enthusiast to join us in proudly bringing Vietnamese games to the world.  &nbsp;   OBJECTIVE OF THE JOB &nbsp;    Develop and execute marketing  plan  to  acquire  users profitably  at  g lobal  scale .  &nbsp;   JOB SCOPE &nbsp;    Develop User Acquisition  (UA)  strategy &amp; plan for mobile games meeting studio’s business goals  &nbsp;   Manage &amp; optimize UA campaigns across different platforms (including Google,  Meta,  Unity,  ironSource ,  Mintegral   and more) , implement each ad network’s best practices to ensure effective resource allocation and maximize ROI  &nbsp;   Monitor &amp; analyze  data ,   provide  actionable insights ,  report  performance  to marketing team &amp; stakeholders  &nbsp;   Drive new growth initiatives  through market research,  identifying  opportunities, and testing innovative tactics  &nbsp;  Execute ASO strategy to improve app store visibility and conversion rates, driving growth in the user base &nbsp;   Collaborate with cross-functional  t eams and manag e  partner relationships to enhance  UA performance  &nbsp;   Be o pen for growth in new  expertise : A d Monetization  &nbsp;         Must-have :  &nbsp;    Direct experience  with   performance marketing  &nbsp;  Strong interest in mobile games &nbsp;  Strong data thinking and data analysis &nbsp;   Strong  logical thinking and critical thinking  &nbsp;  Problem-solving skills, particularly knowing to pose the right questions &nbsp;  Strong English writing and speaking skills&nbsp; &nbsp;  Self-motivated with a growth mindset &nbsp;  Can-do attitude &nbsp;     Big - plus:  &nbsp;    Experience in Growth Marketing/ Mobile App Marketing is a big plus &nbsp;  Experience in Ad Monetization is a big plus &nbsp;  A hunger to be at the forefront of the mobile advertising space and the mobile app market &nbsp;   Proficiency  with data analytics tools (such as Excel, Tableau, SQL, etc.)  &nbsp;   

Marketing Executive (User Acquisition)- VNGGames

VNG Digital Business, a part of VNG's digital ecosystem, focuses on providing a wide range of B2B products and services using advanced technologies such as blockchain, AI, cloud computing, and security. Our data center is Tier III accredited, ensuring secure operations, data preservation, and scalability. With our expertise and technological capabilities, we aim to be a leading force in driving the nation's digital transformation. TrueID is a digital identity platform offering services such as eKYC Onboarding, TrueID AML, Video KYC, and Biometric Authentication. Utilizes advanced technologies like biometrics and facial recognition for secure user authentication and identity verification. As an Associate Product Manager (eKYC) at TrueID, you will have the ultimate responsibility for decision-making and prioritization for driving product strategy, roadmap, and product development to solve for identity trust in the financial sector in Vietnam and BFSI markets. You will operate to deliver next-generation Digital Identity/eKYC product offerings to our clients. You will play a key role in ideating and co-creating new features that uniquely meet the needs of clients &amp; market.  Responsibilities:  Understand market needs, especially in BFSI sector, create a compelling product vision, and make a product roadmap quarterly and annually Deliver a world-class product with input from customers, clients, sales, and advisory teams Run product opportunity assessment: right features for the right market with available technology Work closely with the Data Science team &amp; Engineering team to deliver product features of the product roadmap Engage with clients and users to get constant feedback and incorporate this into the product features Use data to understand how the product and features perform and make data-driven decisions to improve the product and user experience Conceive, define, and drive the research/product requirements to build great experiences for end-users Use data &amp; client feedback to identify new fraud schemes Advise clients on identity fraud policies and monitoring performance from the risk management perspective Support sales in pitching &amp; deployment for customers Brief and train the sales force regarding new product updates    



















    Degree in Computer Science, Engineering, or a related field Have 3+ years of experience in product management with Digital Identity products (eKYC is a plus) Experience of managing Banking &amp; Financial B2B products through the full life cycle: strategy, development, experimentation, launch, optimization Proven ability to influence cross-functional teams without formal authority Ability to create a compelling product vision, convince &amp; lead the team to that vision Experience with multivariate testing and experimentation Ability to collect and analyze data from a variety of sources, identify key insights, spot product opportunities, and inform product decisions Excellent written and verbal communication skills, willing to roll up your sleeves and do whatever it takes to help your team win 

Associate Product Manager, Digital Business

The Corporate Strategy &amp; Investment Senior Associate will play a crucial role in supporting the company’s corporate strategy and investment activities. This role will involve managing and monitoring the financial performance of key investments, executing strategic projects, and providing support to Senior Leadership team to ensure the success of company-wide key initiatives aimed at scaling or improving operational efficiency. The candidate will work closely with the Supervisor and Senior Leadership team of VNG as well as other cross-functional teams to drive the performance of investment and strategic decisions that align with the company’s long-term business objectives.  Key Responsibilities:  1. Investment Management:  Manage and monitor the financial performance of the company’s portfolio of investments. Conduct financial analysis and performance tracking of existing investments, partnerships, and new ventures. Post-deal monitoring, including financial reporting, performance evaluation, and initiation of divestments.  2. Project Management: Lead and execute key investment and partnership projects, from idea initiation to implementation. Co-ordinate the workflow of cross-functional teams to ensure smooth execution of strategic projects and initiatives. Provide project management for key business initiatives aimed at enhancing operational efficiency, driving innovation, and supporting long-term growth.  3. Financial Analysis &amp; Modelling:  Prepare financial models for new investment, project and product ideas, including projections, scenario analysis, and valuation. Conduct financial analysis to evaluate both existing businesses and potential opportunities. Provide senior leadership team data-driven insights and recommendations for investment decisions.   4. Market Intelligence &amp; Research:  Conduct market intelligence and industry research relevant to the company’s core businesses. Provide well-presented research reports and presentations to senior management and stakeholders from time to time and upon request based on business needs.   5. Strategic Planning Support:  Assist in developing the company’s long-term strategic plans, including inputs for corporate strategy discussions and strategic initiatives. Support in the preparation of key communication materials for both internal and external audiences.    *** Qualifications:  Bachelor’s degree in Finance, Economics, Business, or a related field. MBA or CFA is a plus. Minimum 3-4 years of combined experience in finance, investments, consulting, or project management. Strong understanding of financial statements, financial analysis, and financial modeling. Excellent research, presentation, and analytical skills with a high level of attention to detail. Strong business acumen, communication, with the ability to present complex information clearly. Ability to work independently and proactively and manage multiple priorities in a fast-paced environment.  *** Key Skills:  Financial statement analysis, financial modeling and valuation. Research, presentation, and report writing. Clear, concise communication and stakeholder management. Resilience, humility, curiosity and ability to thrive under pressure 

Corporate Strategy & Investment Senior Associate, Business Operations

 Responsible for reviewing and closing the alerts generated from sanction screening and transaction monitoring workflow.  Assist to conduct investigation of potential suspicious activities and submitting suspicious activity reports to local regulators. Assist to carry out KYC client onboarding review and regular KYC refresh; Assist the Global Head of Compliance to foster a compliance culture at the company, promote compliance and risk awareness at the organization. Support the business with compliance advisory, clarifying and explaining the procedure requirements. Assist the Global Head of Compliance to conduct Enterprise-Wide ML/TF Risk Assessment.  Assist to perform periodic regular review of existing operational procedures as to ensure they are effective and up to date and compliance with current regulations and guidelines. Maintain the compliance registers including gifts and entertainment, conflicts of interest, breach reporting and complaint registers. Assist to handle administrative tasks as assigned by the line manager.   Minimum 2 years of working experience in financial industry or with regulator; Working knowledge and experience with the regulatory requirements and obligations is an advantage but not necessary; Understanding of the regulatory environment and best practices in financial industry;  Positive attitude towards colleagues and the organization to ensure seamless communication;  Strong analytical and problem-solving capabilities; Attention to detail;  Ability to work under pressure;  Fluent English communication skills; Good command of Microsoft Office. Work with people based in different locations within the company group It is expected that all members of Instantia are to help each other where required regardless of the department, role or experience This role may be required to help with other aspects of the business as we build and grow 

Compliance Executive, Instantia (Forex Exchange)

 ﻿Soạn thảo và nộp hồ sơ đến các cơ quan nhà nước (đăng ký doanh nghiệp, nhãn hiệu, công văn, báo cáo,…); Soạn thảo, rà soát hợp đồng và các tài liệu pháp lý khác khi được phân công; Nghiên cứu và viết báo cáo pháp lý khi được yêu cầu; Kiểm tra và đóng dấu văn bản; Dịch thuật, công chứng, sao y hồ sơ khi được yêu cầu; Các công việc pháp lý, hành chính văn phòng khác khi được yêu cầu.   ﻿Là sinh viên ngành Luật chính quy; Tiếng Anh tốt; Có khả năng tư duy pháp lý, giải quyết vấn đề; có khả năng trình bày, soạn thảo văn bản; Cẩn thận, trung thực, kiên nhẫn, siêng năng và chịu khó; Ưu tiên ứng viên có kinh nghiệm thực tập tại các công ty luật/văn phòng luật sư/pháp chế; Ưu tiên ứng viên có thể gắn bó lâu dài với Công Ty. 

Legal Intern, Business Operations

 ﻿Support business teams with budgeting process on an annual basis. Review and ensure all business expenditures (including opex and capex) are spent efficiently and within the approved budget. Analyze and review monthly actual usage compared with the budget. Assist business teams to prepare monthly PnL forecasts, review and provide recommendations where necessary to help the Business Unit to stay in line with their goals and strategies. Be in charge of monthly cash flow forecasts for the Business Unit. Engage in tasks related to automation of financial reporting system, take initiatives to help line manager to improve accounting and finance systems. Be accountable for checking and controlling the accuracy of financial data. Other tasks assigned by line manager.   ﻿At least 4 years of experience is required, experience at Big 4 firms is an advantage. High integrity. Proactivity. Meticulousness, detail-oriented. Good at critical thinking and problem solving skills. Effective written and verbal communication. Experience in Oracle/ Hyperion and Oracle BI is an advantage. 

FP&A Specialist, Business Operations

 Research and implement appropriate ML/DL algorithms and tools Team up with software engineers to build end-to-end ML/DL applications and products Maintain and extend current ML/DL frameworks and libraries Run experiments and tests using public/private data Perform statistical analysis and fine-tuning models using test result Research and study state of the art methods and apply to solve real-world problems   BS/BA in Computer Science, Computer Engineer, Mathematics or related majors. Passionate about data, ML/DL Experience with ML/DL frameworks and libraries such as Tensorflow, Pytorch, MXNet, Pandas, PySpark Strong foundation in data structures, algorithms, statistics, Mathematics Proficient in C++, Java, or Python, and object oriented programming Experience with backend development Experience with large-scale production databases 

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