Senior Risk Strategist, ZaloPay (eKYC & Credit Risk)

OfficialBusiness SupportRisk Management23-RISK-0918

ho chi minh city

View this job in

English

Job description

Risk Management team at ZaloPay gather highly motivated team players who dedicate in risk assessment, analyzing fraud & abuse patterns and then creating and adapting advanced prevention mechanisms while focusing on the use rand customer experience.

As a Senior Risk Strategist you will have opportunities to:

Be involved in Fintech business with ZaloPay - expected to be one of the leading e-payment products in Vietnam;
Wide up your knowledge in Risk management area of Fintech/ E-commerce industry;
Be in charge of Risk management policy & operation for KYC Fraud & Credit Risk;
Work with our experts and get knowledge or deep insights (e.g., market, trends, user behaviors, etc.) from other components of Fintech area (e.g., business intelligence, data analysis, tech, product, etc.);

What you will do:

Be responsible for the quality, impact, and cost of our eKYC product. Understand, own and maintain risk management process for controlling eKYC fraud;
Evaluate and make decisions to choose the best eKYC vendors; define strategies, risk monitoring, detection & mitigation plan to optimize UX, PnL, risk controls and enable succeeding products/businesses with different risk appetites;
Monitor and detect risks in eKYC flow, financial products, or system operations and customer transactions related to fraudsters;
Define & monitor statistics of multiple fraud attack methodologies, e.g., abnormal behaviors, images/data spoofing/hijacking attack, cash-out;
Monitor statistics related to authentication, authorization; analyze fraud transactions, fraud eKYC profiles detected by post-mortem & monitoring systems;
Evaluate risk of suspended requests and decide whether they are accepted;
Take actions to stop fraud during product launch, operations;
Participate in developing new ZaloPay’s features/products at risk management perspective.
Analyze potential risks of features/products;
Propose solutions to help features/product to be released with compliance.

Work closely with Business & Product teams, Data Analysts & Data Scientists on

Continuously refining the product mechanics, user segmentation, limit assignment and Risk requirements to control, reduce loss & cost without impeding user experience for the good users;
Deep-dive into suspicious fraud cases to identify malicious behavior, vulnerabilities;
Analyzing to understand the difference between normal users and fraudsters/abusers; proposing rules & model updates to increase coverage rate, reduce loss rate and false-positive rate (low impact to normal users) of Risk Engine.

Requirement

Have 2+ years of experience at bank/payment companies or fintech companies or e-commerce companies;
Knowledge of eKYC/landing is preferred;
Ability to identify and analyze trends or patterns of normal users and fraudsters;
Ability to predict user and fraudster behavior for better on-going risk controls;
Be open-minded, eager to learn new things and embrace challenges;
Logical thinking and problem solving skills – ability to identify the root cause, evaluate potential loss, user experience impact; and quickly give solution;
Great communication skills – ability to communicate well with teams to give persuasive opinions and define rules;
Ability to manage multiple tasks and deadlines;

Nice to have:

Ability to interpret data, analyze and visualize results with tools;
Ability to work well in a fast-paced environment;
Fluent in English.

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We've received your profile and we do appreciate your interest in our job opportunities. We will screen your application and contact you for further steps if you are short-listed. Otherwise, the application with no response received within 2 weeks is considered unsuitable application, and we will keep your resume in our database and may consider for appropriate future openings. Again, thank you for considering VNG as a potential employer.