Customer Service Collaborator, Zalopay

CollaboratorBusiness SupportCustomer Service25-OPCS-2573

ho chi minh city

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English

Job description

Provide support and address inquiries from customers/partners regarding account information and online payments via the ZaloPay e-wallet/payment gateway.
Investigate and resolve complaints related to online transactions made via bank cards or e-wallets for customers/partners.
Prepare daily reports evaluating service quality and any incidents that occurred.
Working hours: Shift 1 (8:00–17:00), Shift 2 (13:00–22:00), Shift 3 (22:00–8:00); rotating shifts 5 days/week; required to be on duty during holidays and Tet.
Customer support channels: via phone and written communication.

Requirement

Enjoys communication, always eager to support and thoroughly resolve issues to ensure customers experience excellent, customer-centric service.
At least 1 year of experience in customer care, consultation, and persuasion.
Responsible, goal-oriented, and able to handle high volumes of support requests under pressure.
Honest, detail-oriented, proactive, and eager to learn; comfortable with continuous knowledge updates and capable of identifying issues via phone or written communication.
Clear and pleasant speaking voice.
Willing to work in shifts, including holidays and Tet.
Proficient in computer usage and skilled in customer support writing.
Good verbal and written English communication is a plus.

Registration was successful!

We've received your profile and we do appreciate your interest in our job opportunities. We will screen your application and contact you for further steps if you are short-listed. Otherwise, the application with no response received within 2 weeks is considered unsuitable application, and we will keep your resume in our database and may consider for appropriate future openings. Again, thank you for considering VNG as a potential employer.