Business Development Collaborator, Zalopay

1. Operating the TikTok Shop Channel

• Manage and coordinate with the agency on monthly activities: review monthly plans, approve livestream visuals, review video scripts before publishing.

• Monitor livestream activities, coordinate with Creators/KOLs/KOCs and agencies for Affiliate Marketing campaigns.

• Manage deal lists and prices for each channel (Livestream, KOC/KOL, Daily), ensuring compliance with Zalopay's pricing policy.

• Operate the Seller Center account daily: process orders, track shipping status, appeal returns from shipping companies.

• Perform after-sales service: respond to customers via Seller chat and comments on the TikTok channel.

• Issue invoices weekly for completed orders and send them to the accounting department for processing.

2. Internal Coordination & Reconciliation

• Update delivery order status in the Leads list daily for the Operations department to track and onboard merchants.

• Coordinate with the unit in managing box/sim information.

• Coordinate acceptance testing with the agency: confirm monthly acceptance reports (BBNT), submit payment documents for signing according to the schedule.

• Coordinate with internal departments (Operation, Finance, Marketing) to ensure stable and seamless operational processes.

3. Performance Monitoring & Reporting

• Regularly track key business metrics: GMV, number of orders, ad effectiveness (GMV Max, Followers/Viewers), conversion rate by source.

• Compile and report on the performance of Affiliate campaigns, Top Creator campaigns, and advertising budget on a monthly basis.

• Analyze data and propose adjustments to optimize revenue, conversion rate, and marketing cost efficiency.

• Preference will be given to candidates who have experience working with TikTok Seller Center, handling returned orders, and operating real-world shop accounts.

• Experience working with agencies/third-party partners is an advantage.

Knowledge & Skills

• Proficient in TikTok Seller Center: order management, shipping tracking, return appeals, and customer service on the platform.

• Practical understanding of the TikTok Shop ecosystem: Livestream Commerce, Affiliate Marketing, and GMV Max advertising.

• Proficient in Excel/Google Sheets: data entry, data tracking, and periodic reporting.

• Ability to coordinate across departments, manage deadlines, and handle multiple tasks simultaneously.

• Clear communication skills, quick response, and proactiveness in operational tasks.

Mindset & Attitude

• Meticulous and accurate – especially important for daily data entry and data reconciliation.

• Proactive and possessing a sense of ownership: independently monitoring work and resolving issues without needing reminders.

• Adaptable to a fast-paced environment and willing to handle unforeseen circumstances flexibly.