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Job description
Core Purpose
Build and nurture player communities, official and unofficial.
Keep players engaged, loyal and returning.
Scope of Work
Community programs
• Design and run community programs, engagement and reactivation initiatives.
• Monitor community health on an ongoing basis.
Channel ownership
• Own the official channels: Discord, WhatsApp, Instagram and TikTok.
• Monitor partner-run and unofficial groups.
Team and feedback loop
• Manage the community collaborators.
• Escalate recurring sentiment themes to Product Operations.
Key Deliverables
• Community programs
• Engagement and reactivation campaigns
• Community health reporting
• Sentiment escalation to Product Ops
Requirement
Experience
• Community management experience for a game or online product, running engagement and reactivation programs.
• Hands-on ownership of Discord, WhatsApp, Instagram and TikTok channels.
• Some experience managing community collaborators or moderators.
Skills and knowledge
• Solid performance monitoring and data handling skills.
• Working knowledge of player insight, content planning, campaign operations and market research.
• Community health monitoring and sentiment reporting into product teams.
• Advantageous: online and offline tournament operations, and user research (FGD/IDI).
Delivery track record
• Results on engagement and community health leading to returning and retained users.
Other
• Native Bahasa Indonesia and strong local player culture knowledge.
Registration was successful!
We've received your profile and we do appreciate your interest in our job opportunities. We will screen your application and contact you for further steps if you are short-listed. Otherwise, the application with no response received within 2 weeks is considered unsuitable application, and we will keep your resume in our database and may consider for appropriate future openings. Again, thank you for considering VNG as a potential employer.