Customer Service Collaborator, Zalopay

CollaboratorBusiness SupportCustomer Service25-OPCS-2492

ho chi minh city

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English

Job description

Provide support and answer questions from Customers/Partners regarding account information and online payments via the Zalopay e-wallet/payment gateway.
Check and resolve complaints related to online payment transactions through bank cards or e-wallets for Customers/Partners.
Report and assess service quality and any incidents that occurred during the day.
Working hours: Shift 1 (8:00 AM – 5:00 PM), Shift 2 (1:00 PM – 10:00 PM), Shift 3 (10:00 PM – 8:00 AM); rotating shifts, 5 shifts per week; includes working on public holidays.
Customer support channels: via phone and written communication.

Requirement

Enjoys communication, always eager to assist, resolve issues thoroughly, and ensure customers feel they are receiving excellent, customer-focused support.
Has at least 1 year of experience in customer care, consultation, and persuasion.
Responsible, completes tasks effectively, and can handle high volumes of support requests under pressure.
Honest, detail-oriented, proactive, eager to learn, and willing to continuously update knowledge; able to assess and respond to issues effectively via phone and written communication.
Clear and pleasant speaking voice.
Willing to work in shifts, including on public holidays.
Proficient in computer usage, with strong written communication skills for customer support.
Good English communication and writing skills are a plus.

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We've received your profile and we do appreciate your interest in our job opportunities. We will screen your application and contact you for further steps if you are short-listed. Otherwise, the application with no response received within 2 weeks is considered unsuitable application, and we will keep your resume in our database and may consider for appropriate future openings. Again, thank you for considering VNG as a potential employer.