Business Operations Collaborator, Zalopay

CollaboratorBusiness SupportAdmin/Operation25-DLS-2561

ho chi minh city

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English

Job description

Manage and Operate Online Sales Channels for Soundbox (Loa thông báo chuyển tiền) – Zalopay

Oversee and manage Soundbox's online sales channels (including Zalopay App, landing page, social media, and third-party platforms).
Handle order management: coordinate with Sales Operations and delivery partners to ensure orders are processed quickly and accurately.
Resolve operational issues and incidents to maintain high conversion rates and deliver an excellent customer experience.
Collaborate on digital marketing campaigns to boost order volume and enhance product visibility.
Track and report on online sales performance on a weekly and monthly basis.

Develop and Build the OSC (Online Sales Channel) for SME Merchants

Work closely with cross-functional teams (sales, marketing, operations) to develop the operational workflow for the OSC sales channel.
Coordinate with other teams to create sales content, visuals, scripts, and materials tailored for the SME merchant segment.
Monitor channel performance and continuously optimize the sales process to drive revenue growth and improve the merchant experience.

* OSC is a platform that enables direct ordering and selling via social platforms (Zalo OA, Zalopay App, Facebook,…), allowing merchants to manage and fulfill orders quickly and efficiently.

Support Sales Operations

Monitor KPIs, track progress, and assess the effectiveness of all sales channels.
Analyze sales data and propose improvements to enhance operational processes and boost sales performance.

Requirement

Bachelor's degree in Finance, Business or a related field.
Experience in the e-wallet or banking industry, or a good understanding of online payments, is a plus.
Strong problem-solving skills.
Strong client relationship management and customer service skills
Experienced with Excel

Registration was successful!

We've received your profile and we do appreciate your interest in our job opportunities. We will screen your application and contact you for further steps if you are short-listed. Otherwise, the application with no response received within 2 weeks is considered unsuitable application, and we will keep your resume in our database and may consider for appropriate future openings. Again, thank you for considering VNG as a potential employer.