Customer Service Specialist, VNGGames

OfficialBusiness OperationsCustomer Service25-GSG-2853

shanghai

Job description

Build a tiered VIP player management system and develop differentiated operational strategies.
Respond to and resolve VIP player issues in a timely manner through online channels, maintain strong relationships with VIP players, and enhance their overall satisfaction.
Conduct regular in-depth interviews with VIP users to provide suggestions for product improvement and monetization optimization.
Establish a KOC (Key Opinion Consumer) development plan and collaborate with social media to cultivate loyal brand advocates.
Proactively monitor and report potential risks, including negative public sentiment, emergencies, and major game bugs.

Requirement

Bachelor’s degree or above, with strong English reading and writing skills; English-related majors are preferred.
At least 2 years of experience in overseas game user operations; candidates with experience leading player guilds or communities are preferred.
Excellent communication skills, emotional intelligence, and stress resilience; strong ability to understand player psychology.
Highly service-oriented, responsible, detail-minded, and patient.
Passionate about the gaming industry, with deep knowledge of mainstream overseas genres such as MMORPG and casual competitive games, and strong insight into Western player behavior.
Candidates with experience living or studying in Europe or North America are preferred.

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We've received your profile and we do appreciate your interest in our job opportunities. We will screen your application and contact you for further steps if you are short-listed. Otherwise, the application with no response received within 2 weeks is considered unsuitable application, and we will keep your resume in our database and may consider for appropriate future openings. Again, thank you for considering VNG as a potential employer.