Product Manager, Digital Business

VNG Digital Business, a part of VNG's digital ecosystem, focuses on providing a wide range of B2B products and services using advanced technologies such as blockchain, AI, cloud computing, and security. Our data center is Tier III accredited, ensuring secure operations, data preservation, and scalability. With our expertise and technological capabilities, we aim to be a leading force in driving the nation's digital transformation.

TrueID is a digital identity platform offering services such as eKYC Onboarding, TrueID AML, Video KYC, and Biometric Authentication. Utilizes advanced technologies like biometrics and facial recognition for secure user authentication and identity verification.

As a Product Manager (eKYC) at TrueID, you will have the ultimate responsibility for decision-making and prioritization for driving product strategy, roadmap, and product development to solve for identity trust in the financial sector in Vietnam and BFSI markets. You will operate to deliver next-generation Digital Identity/eKYC product offerings to our clients. You will play a key role in ideating and co-creating new features that uniquely meet the needs of clients & market.

Responsibilities:

• Understand market needs, especially in BFSI sector, create a compelling product vision, and make a product roadmap quarterly and annually
• Deliver a world-class product with input from customers, clients, sales, and advisory teams
• Run product opportunity assessment: right features for the right market with available technology
• Work closely with the Data Science team & Engineering team to deliver product features of the product roadmap
• Engage with clients and users to get constant feedback and incorporate this into the product features
• Use data to understand how the product and features perform and make data-driven decisions to improve the product and user experience
• Conceive, define, and drive the research/product requirements to build great experiences for end-users
• Use data & client feedback to identify new fraud schemes
• Advise clients on identity fraud policies and monitoring performance from the risk management perspective
• Support sales in pitching & deployment for customers
• Brief and train the sales force regarding new product updates