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Process Governance Manager, VNGGames

Official26-HRA-4179
locationThành phố Hồ Chí Min...
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Mô tả công việc

1.Process Governance, Standardization & Continuous Improvement
  • Design, implement, and maintain VNGGames’ process governance framework, including policies, standards, roles, decision rights, and process architecture.
  • Establish and run governance forums to review, approve, and prioritize process changes.
  • Define process documentation standards and ensure critical processes have SOPs, RACI, controls, and KPIs, stored in one process repository as the single source of truth.
  • Define process KPIs and maturity assessments, conduct periodic process reviews, and report process health to senior management.
  • Identify inefficiencies, redundancies, and automation opportunities, and lead or support improvement initiatives using Lean, Six Sigma, or similar methodologies.
2.Compliance, Risk & Controls
  • Partner with Risk & Compliance and Internal Audit to embed controls into processes and align them with regulatory and internal requirements (e.g. SOX, ISO Standards, data privacy).
  • Identify process-related risks and drive remediation plans with process owners.
  • Support internal and external audits by providing process evidence and managing corrective actions.
3.Change Management & Stakeholder Engagement
  • Manage the process change lifecycle, from change requests and impact assessment through approval, communication, and rollout.
  • Build a process-ownership culture by training and coaching process owners and teams on governance standards.   
4.Digital & Systems Alignment
  • Work with relevant teams to ensure systems or tools reflect approved processes.
  • Evaluate and manage process management tools. 

Yêu cầu

  • Bachelor’s degree in Business Administration, Information Systems, or a related field. 
  • At least 5 years of experience in process management, business process improvement, operational excellence, governance, or management consulting. 
  • Strong knowledge of process modeling, process architecture, and SOP development. 
  • Familiarity with governance and control frameworks such as COSO, COBIT, ISO 27001, or ITIL. 
  • Good understanding of risk management, internal controls, and audit processes. 
  • Data-driven mindset with the ability to define KPIs and build process performance dashboards. 
  • Strong analytical, structured, and detail-oriented thinking. 
  • Excellent communication and stakeholder management skills and ability to influence without direct authority. 
  • Professional certifications such as Lean Six Sigma, CBPP or equivalent are preferred. 
  • PMP or change management certification is an advantage.