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Solutions Consultant/ Presales Engineer, Zalopay
OfficialTechSoftware24-PMET-1596
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Tiếng Việt
Mô tả công việc
Consulting and Technical Support for Global Merchants
Responsibilities:
Responsibilities:
- Participate in the Consulting and Technical Support for Merchants team at Zalopay.
- Participate in meetings with merchants to present and consult on technical solutions for integrating Zalopay payment models into their systems.
- Assist merchants in evaluating, integrating, configuring, and troubleshooting our models, monitoring to ensure seamless implementation and alignment with their business goals.
- Evaluate and improve technical documentation to ensure it is clear, professional, user-friendly, and up-to-date with advancements for partners during the integration process.
- Collaborate with Business, Product, and Technical teams to ensure smooth integration and meet partner requirements.
- Provide feedback from partners to relevant departments to improve products and processes.
- Receive issue reports from CS, the 247 team, or merchants, identify and verify the problem, then collaborate with relevant teams to resolve and troubleshoot.
- Continuously update knowledge of industry trends, competitor offerings, and emerging technologies to better support our merchants.
Yêu cầu
- Bachelor’s degree in IT related background. Having knowledge of server-side programming languages, particularly Go and Java is a plus
- At least 2 years of experience in software development is preferable
- Excellent communication and presentation skills, with the ability to explain technical issues to non-technical stakeholders. Good speaking and written English skill.
- Product mindset and ability to analyze market requirements. Experience working with electronic payment, ecommerce and Fintech systems is an advantage.
- Problem-solving skills and quick troubleshooting abilities. Team spirit, flexibility, and proactive work approach.
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