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Product Owner (Merchant Platform), Zalopay

OfficialProductProduct Management25-ZPO-2689
locationtp.hồ chí minh
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Mô tả công việc

At Zalopay, the Merchant Platform domain plays a critical role in expanding and strengthening our merchant ecosystem. This domain focuses on end-to-end solutions for acquiring new merchants, managing merchant profiles, and developing both payment and non-payment capabilities tailored for offline merchants.

We are looking for a Product Owner to lead the development of core platform capabilities that power our merchant acquisition journeys, onboarding experiences, and offline engagement tools. This includes designing seamless merchant journeys, enhancing data integrity, and enabling cross-functional integration with sales, operations, and finance.

Responsibilities

  • Own and define product strategy and roadmap for the Merchant Platform domain.
  • Collaborate with cross-functional teams (engineering, design, operations, sales) to develop merchant-centric features such as onboarding flows, KYB, profile management, and offline activation tools.
  • Lead discovery and solution design for new payment and non-payment use cases to empower offline merchant growth.
  • Monitor product performance and user feedback to iteratively improve merchant experience and drive adoption.
  • Work closely with external partners and internal compliance/legal teams to ensure regulatory alignment.
  • Define and analyze success metrics (activation rate, onboarding time, merchant NPS, etc.) and continuously optimize.

Yêu cầu

  • 2+ years of experience as a Product Owner or similar role in a tech-driven environment.
  • Strong understanding of merchant lifecycle and B2B2C platforms is a plus.
  • Experience working with cross-functional product squads and agile development teams.
  • Excellent problem-solving and product thinking skills with a user-first mindset.
  • Data-driven approach with ability to define and track KPIs.
  • Strong communication and stakeholder management skills.
  • Experience in Fintech, payments, or merchant services is a big plus.