Customer Service Collaborator, VNGGames

Key Responsibilities & Accountabilities

• Coordinate with internal teams to relay player concerns and follow up on resolutions.
• Respond to and resolve VIP player issues in a timely manner through online channels, maintain strong relationships with VIP players, and enhance their overall satisfaction.
• Gather and organize player feedback for review by senior staff or relevant departments.
• Track, update, and maintain records of service requests in customer service systems or reports.
• Prepare simple reports, maintain documentation, and update customer service materials.
• Support community engagement activities when needed, ensuring a positive player experience.
• Escalate urgent or high-impact issues to supervisors promptly.

• College or Bachelor’s degree; fields such as English, International Business, or a related field. 
• Proactive in taking ownership of tasks and delivering results. 
• Highly service-oriented, responsible, detail-minded, and patient.
• Strong skills in task/project management, time management, and cross-functional collaboration. 
• Familiarity with gaming market trends and the mobile product lifecycle is a plus. 
• English proficiency (TOEIC 600+); Chinese is a plus.