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Tìm công việc
Technical Support Engineer (L2), VNG Solutions
OfficialTechIT24-Solution-1638
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Tiếng Việt
Mô tả công việc
- Troubleshoot and diagnose technical problems with business applications.
- Provide clear and concise instructions to customers to resolve technical issues.
- Ensure the response time and successful resolution of customer issues within the imposed timeframe as per Service Level Agreement (SLA).
- Escalate complex issues to senior technicians when necessary.
- Maintain a positive and professional demeanor when interacting with customers.
- Stay up-to-date on the latest technology trends and advancements.
- Document technical issues and solutions for future reference.
- Contribute to the development and improvement of team’s knowledge base.
- Ability to provide training, knowledge transfer and support to other team members
Yêu cầu
- Minimum of 2+ years of hands-on experience in a technical support role.
- Good analytical, problem-solving and troubleshooting skills.
- Good sense of customer service, quality and process-oriented.
- Good English communication (CEFR B1/IELTS 5.0/TOEIC 780 or above) and interpersonal skills.
- Ability to communicate technical information in a non-technical language to users on both spoken and written;
- Ability to work independently and as part of a team.
- Capable and willing to work shifts, provide on-call support, go on-site or travel when required.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience using with at least one ticketing system.
- Experience with enterprise applications relevant to our industry is a plus.
- Familiar with software development life cycle (RUP, Agile, Scrum..) is a plus.
- Have foundation technical skill aligns with the need of the current open AMS positions like scripting (PowerShell, Python, JavaScript…), RDBMS/SQL query (SQL server, Oracle…), etc. is a plus.
- Understanding ITIL framework or principle of support service and experience in handling tickets within the SLAs.
Ứng tuyển thành công!
Cám ơn bạn đã quan tâm đến cơ hội nghề nghiệp tại VNG. Chúng tôi đã nhận được hồ sơ ứng tuyển của bạn. Trong trường hợp hồ sơ của bạn phù hợp với vị trí này chúng tôi sẽ liên hệ với bạn trong vòng 2 tuần. Nếu hiện tại VNG chưa có vị trí phù hợp, chúng tôi sẽ lưu trữ hồ sơ của bạn trong cơ sở dữ liệu và mời bạn cho các cơ hội khác trong tương lai.