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Tìm công việc

Customer Service Specialist, VNGGames

OfficialBusiness OperationsCustomer Service25-GSG-2853
locationshanghai

Mô tả công việc

  • Build a tiered VIP player management system and develop differentiated operational strategies.
  • Respond to and resolve VIP player issues in a timely manner through online channels, maintain strong relationships with VIP players, and enhance their overall satisfaction.
  • Conduct regular in-depth interviews with VIP users to provide suggestions for product improvement and monetization optimization.
  • Establish a KOC (Key Opinion Consumer) development plan and collaborate with social media to cultivate loyal brand advocates.
  • Proactively monitor and report potential risks, including negative public sentiment, emergencies, and major game bugs.

Yêu cầu

  • Bachelor’s degree or above, with strong English reading and writing skills; English-related majors are preferred.
  • At least 2 years of experience in overseas game user operations; candidates with experience leading player guilds or communities are preferred.
  • Excellent communication skills, emotional intelligence, and stress resilience; strong ability to understand player psychology.
  • Highly service-oriented, responsible, detail-minded, and patient.
  • Passionate about the gaming industry, with deep knowledge of mainstream overseas genres such as MMORPG and casual competitive games, and strong insight into Western player behavior.
  • Candidates with experience living or studying in Europe or North America are preferred.